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Careers | Management and other vacancies

Manager, ICT Software Development

Responsible for all aspects of development, maintenance and support activities for internally created applications including: Software Development Life Cycle (Agile & Waterfall), technologies (languages, databases, tools and third party components), environments, management of the staff and project workload.

To qualify for this role, the candidate must possess the following:


•5 to 10 years of experience in Application Development
•Software Engineering / SDLC  Certification
•Object Oriented Programming Certification
•Project Management Professional Certification is a plus
Functional Skills
•Net Programming (3 tier Architecture) - VB and C #
•AJAX, HTML5, CSS3, JavaScript, Smart Grid, VSS and TFS
•SQL Server (Scripts, DB procedures, triggers, tables, indexes, etc.)
•Mobile Applications Development (Windows & Android)


Competencies
•Exceptional communication skills – both written and verbal in English.
•Able to provide good customer service to internal stakeholders and build relationships.
•Strong analytic and decision making abilities.

Responsibilities will include but will not be limited to:
•Propose and design a multi-year customer focused roadmap for addressing business demand that will factor human resources, development and coding standards / practices, cloud and mobile applications, new technologies and 3rd party software solutions and tools.
•Coordinate and manage staff resources and provide guidance on investigating new technologies in line with business unit objectives.
•Monitor, maintain and address the performance and issues of custom applications in accordance with approved SLA’s.
•Work with the end-users on the development and deployment of new software, upgrades, enhancements and fixes based on release schedules.
•Accountable for the complete development lifecycle including gathering requirements, database management, software development, testing, implementation, user follow up, support and Project Management.
•Take full ownership of the software development tools and Demonstrate knowledge of software design and design patterns, integration standards as well as its applicability at coding and testing cycles.
•Understand existing systems and their integration points with Oracle.
•Implement best practices such as: source code control, versioning and version control, software packaging and software release management.
•Participate in the design, development and coding aspects of all custom applications assigned to respective team. Establish and enforce coding standards and practices.


Closing date for applications: 31 August 2014
Vacancy Ref Number: 1060

To apply for this vacancy, please

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Assistant Manager, ATM Monitoring

The Cash Services team is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region. Operating the largest fleet of armored and special purpose vehicles in the UAE, and with two state-of-the-art high security Cash Management Centre’s and a hi-tech Communication Centre, the ever growing division is looking to hire a dynamic Assistant Manager to join its team.

 

This role reports to the Data Centre Manager. To qualify, the candidate must possess the following:

  • A  Graduate in Computer Sciences is preferred
  • With 3 to 5 years banking experience in a related field (ATM, Bank IT, Data Centre or Command and Control Centre)
  • Networking certification is essential
  • Excellent written and spoken English is a must
  • Customer  Service orientation ,good problem solving and decision making skills with a strong ability to meet deadlines  

 

Responsibilities will include but will not be limited to:

  • Ensure that the agreed SLA’s and deliverables are met for the banks which include service availability to the client.
  • First point of contact for the Monitoring team and will assist the Data Centre Manager in daily, weekly, and monthly reports.
  • Regular meetings with Customers to justify machine downtime. Weekly (every Tuesday) and Monthly meeting as per banks requirement.
  • Work with various groups to develop, maintain and execute schedules to complete all assigned tasks related to ATM Monitoring.
  • Ensure the team follows the SOPs and ensure SLA’s are met for the banks.
  • Ensure proper communication to all necessary parties.
  • Achieve and maintain uptime of all sites
  • Analyse the root causes of failures and take actions to prevent similar failures
  • Drive the rectification plans for machines not meeting uptime SLA

Closing date for applications: 31 August 2014
Vacancy Ref Number: 1094

To apply for this vacancy, please

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Business Support Coordinator, Manpower & Outsourcing

Transguard’s Manpower and Outsourcing teams offer a range of manpower and office bureau solutions, from the supply of skilled and semi-skilled workforces through to managed outsourced payroll, HR and IT services. The teams pride themselves on their high level of customer service and support, with each client having a dedicated, experienced support team and a single point-of-contact client manager.
 
 To qualify for this role, the candidate must possess the following:
 
Should be a Graduate with 1 to 3 years related experience in a similar role
Excellent communication skills in English & Hindi are mandatory for this position with a genuine flair for providing an employee oriented service.
Sound working knowledge of MS office (Excel/Word/Outlook) & Oracle.
Must be customer oriented, problem solving & decision making, leadership & interpersonal skills and team players with a positive attitude.
 
Responsibilities will include but will not be limited to:
 
Verify BIO data received, update in the new visa applications sheet and ensure timely submission to Recruitment for further processing. 
Provide administration support to the business unit in order to process leave applications, leave encashment, resignations, terminations etc. and to ensure that the details are added in the Query Log Data (QLD) sheet.
Respond to the clients in a timely manner in order to support customer satisfaction at all levels.
Monitor visa renewals and passport renewals in order to avoid any risk/cost to the business unit.
Maintain records of incidents and accidents occurred on sites and to report them to HR and IMS within the timelines required
Monitor employees re-joining from leave and ensure passports are submitted within 2 working days of return to TGHR so that the system can be updated. 
Provide administration support to the business unit in terms of distributing EID, TGID, Insurance cards, salary cards, NOCs’ to the employees and ensure clients’ payments are collected and passed to Finance, on time.
Document, communicate and solve issues as and when employees come to TGHQ. Ensure waiting time is kept to a minimum. 
Process shifting notice requirements within the documented guidelines
Arrange supporting documentation as and when required by the company and/or the client.
 

Closing date for applications: 24 August 2014
Vacancy Ref Number: 1058

To apply for this vacancy, please

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Customer Service Manager, Cash Services

Lead the TG Cash’s business unit’s drive to deliver excellent customer service while promoting and implementing a customer service culture throughout the business and its entire staff, in line with Transguard’s vision and values.

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 5-10 years relevant experience
  • High level of fluency in written & spoken English is highly essential
  • Must possess good  leadership skills, customer service oriented , good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Must have an understanding of UAE’s banking system and clients’ requirements.
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • Responsible for overseeing the customer service department and ensuring to deliver the highest level of customer services.
  • Manage customer services team and to ensure the needs of customers are being addressed as per TAT.
  • Aim is to provide excellent customer service and to promote the idea throughout the organisation.
  • To manage a team of Customer Services that focuses on meeting customer service efficiency and quality standards.
  • To provide customer servicing to Transaction Banking and ATM channels customers.
  • To support or supervise a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
  • To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
  • To Investigate and solve customer’s problems, which may be complex or long-standing problems that have been passed on by Assistant Manager Customer Services.
  • To determine customer service requirements by maintaining regular meetings with customers; visiting operational environments; conducting surveys.
  • To engage with customers as their trusted single point of contact by developing and maintaining close relationships.
  • To meet with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
  • To promote Transguard as a premium, value for money, service provider through the identification of key focus areas for operational/strategic review, prioritizing of improvement initiatives and agreeing action plans with internal stakeholders, monitoring measured progress against agreed initiatives, and marketing of proven benefits back to the customer.

Closing date for applications: 31 August 2014
Vacancy Ref Number: 1093

To apply for this vacancy, please

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Account Manager, Manpower & Outsourcing

Transguard’s Manpower and Outsourcing teams offer a range of manpower solutions, from the supply of skilled and semi-skilled workforce. This role reports to Senior Account Manager.

 

To qualify for this role the candidate must possess the following:

  • Graduate with 3-5 years of experience in Account Management. Experience in Overseas Recruitment in the Middle East Market is a plus.
  • Experience in managing budgets, DSO, and signing off invoices.
  • Excellent written and spoken English is a must.
  • Customer service oriented, possessing strong leadership skills.
  • Strong ability to find solutions to problems and make decisions.
  • Must have an eye for detail and the ability to prioritise, multitask and operate within a highly pressurised environment and work to strict deadlines.

Responsibilities will include but will not be limited to:

  • To manage and operate client accounts within the Manpower & Outsourcing Business Unit.
  • To inculcate and operate a Customer Service approach to daily operations within the Business Unit in order to meet the expectations of the Client; whilst at all times operating within Company standard operating procedures.
  • Build and maintain good working relationships within Transguard Group in order to better support Operations.
  • To manage the information and communication of recruitment data for overseas ‘blue collar’ recruitment applicable to the Manpower & Outsource Business.

Commercial Management

  • Responsible for developing the organic business growth of each account managed.
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract.
  • Prepare a monthly report with operational data in order to support the review of the financial performance of the Account.
  • Investigate with the Business Unit Head the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address any issues.
  • Ensure invoices are prepared within expected timeframes, delivered and paid on time.
  • Report any variations to the contract to the Business Unit Head and ensure that these are reviewed and agreed with the client prior to implementation.
  • Responsible for reviewing existing contracts tenure and implementing new contracts if required or Addendums if terms and conditions are to be amended.

Client Management

  • Develop excellent working relationships with the client and conduct regular client meetings to ensure the frequent communication permits smooth running of the contract
  • Undertake site visits to view and resolve any issues raised by the client regarding the quality of service.
  • Strive to achieve customer satisfaction in all aspects of interaction with Transguard.
  • Explore further business opportunities with the client both through organic growth and a wider service offering with Transguard Business Units.
  • Plan with the client any new staff requirements to meet future manpower demands, and collate all Manpower Outsourcing Demands in order to ensure on time delivery and client satisfaction.
  • Manage the Client in regards to manpower expectations, market salaries and realistic deliverables.
  • Resolve staff issues together with relevant internal departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.

Overseas Recruitment (M&OS)

  • Responsible for collating and reporting current recruitment status for all M&OS Demands
  • Liaising daily with the overseas recruitment manager/arrivals manager on status of Demands
  • Attend daily Operations meetings (COMCELL) regarding recruitment, visa and arrival status
  • Plan mobilisation of staff according to agreed timescales with the client
  • Be prepared to travel overseas in order to support clients recruitment needs
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award

Working Relationship

  • Client-regular meetings address customer service issues involving M&OS Operations, TG HR, TG Welfare, TG Finance/Payroll/Credit Control, TG Legal
  • M&OS Operations Manager- daily interaction ensuring welfare/medical/utilisation aspects of the staff deployed into the Account are addressed
  • M&OS Business Support Manager- daily interaction ensuring all M&OS SOP/Audit requirements are maintained applicable to the accounts being managed and all administration/payroll support is maintained
  • M&OS Senior Account Manager- daily interaction, regarding contract status, recruitment activity.
  • M&OS Overseas Recruitment Manager- daily interaction on manpower demands
  • TG HR- frequent interaction for advice, guidelines, labour law, welfare, disciplinary
  • TG Finance-daily interaction for invoices, accounts receivable/payable, credit notes, credit control
  • TG Legal- liaison for contract renewals/addendums. Official letters to be sent to the Client
  • Head of Manpower & Outsourcing-daily interaction, reporting and escalation

Closing date for applications: 24 August 2014
Vacancy Ref Number: 1025

To apply for this vacancy, please

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Training & Development Facilitator, Cash Services Technical

Transguard Training Academy’s mission is to ensure that all training or developmental activity we undertake has a positive impact on the future performance of our employees by providing inspiring training that motivates individuals to achieve their full potential thereby helping Transguard Group achieve our Corporate goals.

To qualify for this role, the candidate must possess the following:

  • Graduate with minimum 1 year  operational experience within Cash in Transit/ATM Operations – (although CMC Ops will be considered)  Cash Services 
  • Excellent English communication skills is mandatory and ability to speak  Urdu would be more useful.
  • Intermediate MS office skills and knowledge of projector assembly
  • Highly organized and able to multi task, able to work autonomously and demonstrate initiative, effective problem solving and should be approachable with advanced interpersonal skills
  • The selection criteria from the Training Academy perspective will be a preference for previous training/teaching experience, minimum of English level 4 but essentially someone who is articulate and has confidence and energy.


Responsibilities will include but will not be limited to:

  • Prepare session packs to ensure all required forms, course material, hand outs are ready for each scheduled class.
  • Facilitate training sessions which meet their course objective by maintaining classroom control and creating an effective learning environment.
  • Provide assessment of course material/resources and report findings to the Training and Development Specialists/Manager to ensure modifications/development are in accordance with requirements.
  • Complete candidate evaluation forms to aid comprehensive feedback to be supplied to Line Management.
  • Document suggestions for amendments/improvements to ensure course material is current and relevant.
  • Assist with maintaining classrooms.
     

Closing date for applications: 24 August 2014
Vacancy Ref Number: 1092

To apply for this vacancy, please

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Project Manager

Lead the way in giving Transguard a competitive advantage through planning, implementing, and tracking strategic projects related to many business units by following the structured Project and Change Management frameworks identified by the PMO.

 

Job Responsibilities / Accountabilities

  • Collaborate with senior management and key stakeholders on defining and finalizing the scope of each individual project.
  • Take full ownership of projects execution by aligning project teams to plans that identify and sequence the activities needed to successfully complete the projects.
  • Establish communication plans to update project teams including key stakeholders on the progress of active projects.
  • Lead the discussion with the appropriate business managers about the resources requirement for projects and make sure staff with the appropriate skills are assigned to project activities.
  • Identify potential project risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
  • Conduct periodic reviews with the project team to assess progress and ensure that project standards identified by the PMO are being fulfilled.
  • Monitor the progress of the projects and make the necessary adjustments to successfully deliver the projects within the approved scope, time and budget.
  • Be a driving force behind establishing the project success criteria with the sponsor and assess if the criteria was met before project closure.
  • Become a Subject Matter Expert for designated business areas.
  • Transform business units by proposing new solutions (technology based or business processes) or enhancing existing ones that result in improving business productivity and increasing throughput.

 

 


Closing date for applications: 11 September 2014
Vacancy Ref Number: 1090

To apply for this vacancy, please

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Senior Systems Administrator

To be the person to take charge and lead the way in giving Transguard a competitive advantage by evaluating and facilitating the adoption of new and innovative in house and Cloud technologies that will add value to the business.    

 

Job Responsibilities / Accountabilities

Strategy

  • Design and propose a three year business oriented strategic roadmap for infrastructure that will encompass human resources, Cloud and mobile solutions, security and disaster recovery, and new technologies.

Management

  • Lead and expand the knowledge and value of a team of System Administrators.
  • Manage critical vendors and approve SLAs.
  • Ensure operations and services by ensuring SOPs and documents are fit for purpose and practical.

Mobility and Cloud Computing

  • Give TG business a competitive advantage by moving solutions to mobile applications.
  • Help TG leverage the business functions of Microsoft Lync Server, and SharePoint on the Cloud.
  • Hands on experience in managing and optimizing MS Office 365 Hybrid deployment
  • Ensure TG operates the best enterprise mobile management solutions (BES and Air Watch).
  • Find creative solutions using Microsoft Azure to reduce costs and operational risks.

Risk Management and DR

  • Safeguard business operations by deploying high availability and redundancy at primary and DR sites, thereby being integral to the organization’s business continuity plan.
  • Assist in evaluating and implementing DR sites and Business continuity plans.
  • Be a driving force behind security, resulting in the best blend of security and functionality.

Technology

  • Take full ownership of the latest full HP Converged Infrastructure and Matrix Cloud Solution.
  • Make Transguard a leader in the use of Hybrid Virtual environment, using VMware and Hyper V.
  • Design and implement the latest VDI solutions using Citrix and Microsoft technologies.
  • Advise on capacity planning and optimal resource utilization using dashboard and benchmarks.
  • Create and rollout a long term optimal backup strategies and design for the latest HP D2D Backup System, HP MSL Tape Library and HP Data Protector.

Closing date for applications: 07 September 2014
Vacancy Ref Number: 1083

To apply for this vacancy, please

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Business Development Manager- Hospitality, Retail & Leisure

 

To create and secure revenue through identifying, establishing and nurturing relationships with key target clients who purchase outsourced manpower services, particularly in the Hospitality, Retail & Leisure industries.  To evolve our service offering through creating opportunity for Transguard to offer value-added solutions to new and existing clients.

Job Responsibilities / Accountabilities

  • To identify potential clients through detailed market research and lead generation
  • Create market maps of target industry sectors
  • To raise suggestions and contribute to overall BD Strategy at all times
  • To be an expert in using the CRM system for collating and manipulating data
  • To secure client meetings with potential buyers of Hospitality, Retail & Leisure services
  • To continue to develop fruitful relationships with potential clients through regular meetings and client entertainment
  • To regularly attend industry and business networking events to generate new relationships and facilitate introductions
  • To generate RFP/RFIs and pass to the Bid Team to tender, collating as much information as possible, testing boundaries etc to ensure that we have the very best chance of structuring a tender that is relevant and cost effective
  • To work with Business Unit Heads and Accounting in providing accurate pricing for clients
  • Provide weekly/monthly reports or at the request of the BD Director on specific KPIs, revenue and pipeline
  • To close deals / secure contracts
  • To exceed all targets defined in your personal development plan
  • To lead by example in terms of work ethic, attention to detail and passion for the company – striving for success at all times
  • To constantly learn and progress in what is a very diverse environment
  • To live the values of Transguard

Closing date for applications: 31 August 2014
Vacancy Ref Number: 1086

To apply for this vacancy, please

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Director of HSE

To strategically give Transguard a competitive advantage by leading the transformation of Transguard into an employer of choice in the UAE, through establishing an H&SE strategy that puts our employees’ safety as the number one priority within the organization. This strategy will engage and involve all levels of employees across all sections of the organization, which will drive a behavioural based H&SE environment across Transguard, resulting in Health and Safety becoming part of the DNA of the organization, thereby reducing accidents and injuries, whist improving work environments and employee morale and engagement.

Job Responsibilities / Accountabilities:

General

Being a member of the Senior Management Team, you will find ways in making H&SE a business partner to the business units rather than an investigating and policing function within the organization. H&SE needs to be a ‘value add’ function which involves the business units in all aspects of Health and Safety, including policies, procedures, training, risk assessments, accident investigations, analysis and recommendations.

  • Manage and develop the Health & Safety team
  • Work with relevant managers within Transguard to develop and drive H&SE strategies and programs across the organization that measurably improves our health and safety behaviour.
  • Support, teach, coach and provide tools to management and staff, to ensure that the right safe behaviours are understood and performed, thereby safeguarding the health and safety of all people within our workplaces.

Communication Strategy

Develop a communication strategy that caters to the different levels of the organization, from white collar head office workers, to blue collar laborers.

  • Ensure it is communicated in as many languages as relevant to our workforce.
  • Use of the all available communication channels (Intranets, Posters, SMS, emails, oral, etc.)
  • Work with the business units to develop relevant toolbox talk topics and how to deliver them.
  • Keep employees aware of any new H&SE policy or requirements issued by the Municipality or Federal authorities.
  • Produce regular reports for the senior management team with incident analysis, trend analysis and improvement suggestions.

Training

Develop a Transguard tailored IOSH and Nebosh training program that will be delivered in-house by the H&SE team. With the expectations that all employees above supervisor level be IOSH trained within the first 3 years.

  • Improve and expand the existing Safety Champions program, ensuring the right people (role and quantity) are enrolled in it.
  • Collaborate with the Training Academy to ensure all trainings and certifications are recorded and tracked for scheduled re-training, additional training and performance management appraisals.

Audits, Monitoring & Tracking

Work with each business unit in setting realistic AFR targets for their business, and how to improve their operations and workplaces so that targets are attained.

  • In conjunction with the Quality Assurance department and the business units, ensure that all SOPs, especially in potentially hazardous environments, are the safe and right SOPs.
  • Propose, implement and monitor measures necessary to comply with UAE Health, Safety & Environment Legislation and Codes of Practice
  • Carry out workplace safety audits and work with the business units to ensure any remedial recommendations are implemented.
  • Track, maintain and report statistics for failed audits, near accidents and accidents.
  • With the business units, investigate all accidents; prepare and analyze trends and propose corrective actions where necessary

Policies and Procedures

  • Develop and maintain Group Health, Safety and Environment policies which meet the Company’s requirements and commercial obligations.
  • Liaise with Municipality/Government Health and Safety departments to ensure Company policies, practices and procedures meet their requirements

Catalyst for Change Management

Be a key strategic member working with the Operational Excellence team, in its pursuit to make continuous improvements a part of the ethos of the organization. By championing and supporting initiatives within H&SE and across the organization.


Closing date for applications: 31 August 2014
Vacancy Ref Number: 1080

To apply for this vacancy, please

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Coordinator

The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

 

To qualify for this role, the candidate must possess the following:

  • Graduate and must have 1-3 years Supervisory Cleaning, Hospitality, Retail, or Commercial experience
  • Can speak Hindi, Excellent English and any language is preferable.
  • Sound knowledge of Microsoft Office, excellent time management, and a strong ability to meet deadlines.
  • A genuine flair for the service industry with a professional approach in handling operational problems & providing quick business solutions.
  • Customer service oriented, highly organized and should possess strong leadership skill, good time management and an ability to meet deadlines.
  • Must have previous cleaning experience in a supervisory position – training experience is a plus.
  • Possession of a UAE Light vehicle License is essential.

Responsibilities will include but will not be limited to:

  • Help to ensure that the following details are kept updated and accurate by supporting the HR/Administration Teams as required: Contract designation, Accommodation transfers, Transport requirements, Time & Attendance. ID Cards, Health Cards and medicals.
  • Ensuring all records relating to Disciplinary Action and Incident reports are collated and referenced.
  • Oversee the work carried out by the Location Supervisors and Senior Supervisors ensuring that all client requirements are being met.
  • Support the implementation and maintenance of all procedures involving Operational areas.
  • Highlight any issues and assist in rectifying them within a specified time period liaising with management.
  • Hold weekly meetings with specified Account/Operation Managers to update and highlight any issues/progress within the FM Security office.
  • Interface regularly with the Account Managers and provide support with all Operational areas. Supports the management and control processes for all operational areas, e.g. the auditing of contract performance on site.

Closing date for applications: 21 September 2014
Vacancy Ref Number: 1066

To apply for this vacancy, please

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Female Housekeeper (Filipino)

To qualify for this role, the candidate must possess the following:

  • Under Graduate with 1 to 3 year experience
  • Must be a customer service oriented
  • Must have a basic computer knowledge in excel
  • Must have the ability to communicate, read and write in English

Responsibilities will include but will not be limited to:

  • Determine routing schedule and communicate work flow instruction to the staff on a daily basis
  • Ensure safe working - using correct warning signs, protective clothing and safety equipment, being mindful of hazards to other staff and  compliance with Health & Safety practice
  • Verify that all staff report to duty on-time and sign-in / sign-out correct time
  • Complete a ‘Daily Operational Report’ and submit to the FM Office for review by Contract Supervisor.  For instance, ensure to report any staff disciplinarians (sickness, absence) to Contract Supervisor so that this can be dealt with as soon as possible.
  • Ensure requirements for extra staff are communicated / discussed with Contract Supervisor. Help to arrange deployment of extra staff as well as guiding them on their duties for the specified work site and monitor their performance.
  • Train and supervise new employees.

Closing date for applications: 21 September 2014
Vacancy Ref Number: 1029

To apply for this vacancy, please

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