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Careers | Management and other vacancies

Account Manager, FM Hospitality

 

The FM Hospitality department is looking for an Account Manager responsible for the departments’ key accounts including overseeing the commercial, operational, and service level aspects of these accounts. The FM Hospitality Account Manager is an integral member of the departments’ management team and will support the overall development of the department.

 

In order to qualify for this role, the candidates must possess the following:

  • 5-10 years of experience, preferably from a hotel or customer service management background
  • A business  graduate or any related certified course
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills,  and ability to meet deadlines
  • Strong ability to find solutions to problems and make decisions
  • Strong organization and time management abilities

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare monthly report with operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Department Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non-billable staff
  • Report any variations to the contract to the Department Manager and ensure that these are reviewed and agreed with the client

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Department Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations team including managers, coordinators, and supervisors 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

Closing date for applications: 02 November 2014
Vacancy Ref Number: 1104

To apply for this vacancy, please

click here.

Accommodation Supervisor - Property & Logistics

The Property & Logistics Department plays a pivotal role in ensuring that the entire Group’s staff accommodation facilities are well-maintained and managed, and meet all statuary requirements. It is also responsible for all staff and operational transport and the maintenance of the Group’s substantial vehicle fleet.
Our Property & Logistics team is currently seeking an Accommodation Supervisor to join them on a full-time basis.
 
To qualify for this role:
  • The candidate must be Male, High School educated with 2-5 years related experience, good written and spoken English skills, and ability to communicate in Hindi will be an added advantage. 
  • Knowledge of Accommodation contract law and Dubai Municipality Regulations for staff accommodation is desirable.
  • Ability to monitor and supervise staff, well-organized, customer service oriented and solve problems efficiently. 
Responsibilities will include but will not be limited to:
  • Supervise and develop staff.
  • Deploy and schedule replacement of staff to cover emergency leave, injury, illness and training etc.
  • Deal with all cases of absence and late returns as per Company policy.
  • Ensure the cleanliness of the accommodation is maintained.
  • Report all damaged materials and equipment. 
  • Ensure staff are correctly dressed and groomed to Transguard standard.
 

 


Closing date for applications: 01 November 2014
Vacancy Ref Number: 1049

To apply for this vacancy, please

click here.

Supervisor

To qualify for this role, the candidate must possess the following:


•Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.
•Advanced knowledge MS office and excellent written and spoken English is a must.
•Housekeeping supervisory role experience would be beneficial.

Responsibilities will include but will not be limited to:


•Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
•Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department.
•Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
•Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
•Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
•Ensure that all sickness, absence and holidays are reported in line with company procedures.
•Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
•Encourage & handle customer feedback quickly and effectively, in a positive manner
•Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
•Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
•Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
•Identify and report hazards and maintenance requirements in the workplace and follow through to ensure no defects.
•Comply with statutory and legal requirements for fire, health and safety, licensing and employment. Check that members of the Department are also aware of these requirements and are working in accordance to them.
 


Closing date for applications: 23 November 2014
Vacancy Ref Number: 1004

To apply for this vacancy, please

click here.

Into-plane Operator


Transguard Themis provides management, technical and administrative personnel on either temporary or short term contract bases, as well as providing end-to-end recruitment services for senior management and key personnel in a number of specialist markets.

Purpose
•To ensure that airfield operations related to ITP are performed:
•Assuring delivery of on-spec fuel to customers.
•To Shell Aviation HSSE & operational standard
   

To qualify for this role, the candidate must possess the following:

  • Graduate with  Technical Diploma or science preferably 3 years’ experience in Aviation refueling or depot operations
  • Successful completion of Aviation Competence & Education (ACE) Scheme
  • Excellent English communication skills are mandatory for this position with a genuine flair for providing an employee oriented service
  • UAE LTV License Holder (HTV preferred)  and clean Driving
  • A quick learner who can adapt to changes and perform duties in an intelligent and organsied manner.  

Responsibilities will include but will not be limited to:

•Ensure smooth and trouble free operation
•Provide in time fuelling following laid down procedures set out in Shell Aviation Operations Manual (SAOM).  
•Ensure correct and complete documentation of delivery ticket and correct entry of fuelling data on Astra Nova.
•Carry out fueller loading activities in line with SAOM & SAQAM
•Deliver clean and dry fuel to customers and conduct all Quality Control checks as per the requirement.
•Keep abreast of updates / revisions to SAOM and SAQAM and ensure implementation.
•Handle all office and fuelling equipment safely
•Comply to Shell Aviation HSE, Drug & Alcohol, Security, PPE and Mobile phone policies
•Wear appropriate PPE
•Report at least one Near miss / Potential incident every month in order to continuously improve safety of work area.
•Actively participate in Fire drills (Live & Mock), ERP and MERP testing exercises.
 


Closing date for applications: 23 November 2014
Vacancy Ref Number: 1109

To apply for this vacancy, please

click here.

Administrator - Data Centre

To qualify, the candidate must possess the following:
  • A  Graduate with previous Transtrack & Management experience.
  • Excellent written and spoken English is a must.
  • Advanced knowledge of Microsoft office / PC skills
  • Strong Analytical skills , problem solving and decision making skills and ability to produce organised results
 
Responsibilities will include but will not be limited to: 
 
  • Database maintenance and updating- entering of all TT records in the Transtrack database. Adding, updating, deleting and moving locations as desired by operations. The data includes customer contracts, customer names, customer numbers, contract codes, location names, location numbers, and master routes.
  • Generation of barcodes- Transtrack HHT devices uses barcodes for the identification of location numbers at the time of visits by teams. These barcodes are created and generated by the TT projects team, prepared and segregated by the team before they are handed over to the operations team for use. Generated and delivered within 24 hours.
  • Device configuration- Transtrack uses mainly HHT devices and cordless belt printers. These needs compatible configuration before they are handed over to operations for use. This includes setting of the time, locking of the application, proper GPRS settings, Bluetooth activation, and SIM card installation.
  • Software updating- HHT devices are regularly updated with new software updates for continuous improvement and bug fixes. The projects team will be responsible for updating all the HHT devices used in operations across UAE i.e. CIT and ATM DXB (including northern emirates) and CIT and ATM AUH and Al Ain.
  • General maintenance of Hardware-checking of faulty devices and re-configurations. 
  • Providing support to ATM and CIT operations-any hardware related problems. Providing first line support to CIT/ATM on any software relates issues.
  • Training- provides training and coaching on hardware use and maintenance to end users when required. (Field staff and supervisors)
  • Support on different projects as and when required.
 

 


Closing date for applications: 01 November 2014
Vacancy Ref Number: 1108

To apply for this vacancy, please

click here.

Senior Manager, Fleet

Transguard Cash is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region.  Transgaurd cash has a fleet of around 250 company owned armored vehicles and around 100 leased vehicles to manage its cash operations around UAE.

To qualify for this role, the candidate must possess the following:

  • Must be a graduate in any relevant Diploma or certification
  • With a minimum of 5 years of Fleet Management experience, of which at least 3 years of GCC experience
  • With financial management & budgeting, Cash In Transit business knowledge
  • Excellent interpersonal, negotiating & coaching skills are a must
  • Should have excellent English communication, leadership , management & organizational skills
  • Well-versed with MS office

Responsibilities will include but will not be limited to:

  • Defining and implementing policies and procedures for the fleet department
  • Liaising with internal and external stakeholders for procurement of new fleet vehicles
  • Liaising with workshops for the fleet maintenance
  • Responsible and accountable for Fleet budget and P&L
  • Actively reduce the risk of breakdown
  • Actively reduce the risk of poor reliability, and to recommend improvements
  • Ensure that vehicles are registered in accordance with UAE law
  • Ensure that cash services CIT vehicles are in accordance with local authorities (DPS/PSBD) law
  • Ensure that vehicles meet all the necessary security requirements as per the local authorities and company requirements
  • Ensure that vehicles are fully insured, and renewed accordingly
  • Assist in processing vehicle warranty claims
  • Ensure that vehicles are serviced and repaired accordingly, and to coordinate with vehicle serving agents
  • Monitor usage and ensure fleet rotation
  • Provide recommendations for equipment or procedural changes to support and develop operations
  • Address any issues and vehicle risks that are reported by Transguard staff
  • Support Health Authority checks
  • Address and manage warranty claims
  • Act as the interface between vehicle providers’, and conversion companies
  • Prepare vehicles for inspection, and plan for re-inspection
  • Liaise with the PRO team as appropriate
  • Manage and gather all fleet data on Operative IQ
  • Manage and lead the TG Fleet team and advise / train staff in the process
  • Maintain MSDS sheets associated with vehicles in conjunction with the QHSE team

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1107

To apply for this vacancy, please

click here.

Account Manager, FM Cleaning

The FM Cleaning Division is looking for an Account Manager to manage and operate the development of the FM Services Division and meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements.

 

In order to qualify for this role, the candidates must possess the following:

  • A business  graduate or any related certified course, with 5-10 years relevant experience
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills, meet deadlines
  • Strong ability to find solutions to problems and make decisions

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non billable staff
  • Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client

 

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Divisional Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations Supervisors and Admin Assistant 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

 


Closing date for applications: 20 November 2014
Vacancy Ref Number: 1097

To apply for this vacancy, please

click here.

Manager, Cash Management Centre

This role reports to the Head of Operations. To qualify, the candidate must possess the following:

  • A graduate with 5-10 years working experience of E2E cash management operations, cash processing machines & software
  • Ability to multi-task and possess good leadership skills and manage loss detection & designing mitigation plans
  • Excellent written and spoken English is a must
  • Good management skills, operational proficiency, customer-service orientation, problem solving and decision making skills

Responsibilities include but will not be limited to:

  • Plan, coordinate and manage CMCs & CDCs Operations efficiently
  • Maintain appropriate resource levels
  • Ensure day-end vault tally reports
  • Maintain Service Level Agreements (SLAs) with internal & external customers
  • Ensure CMC operations are cost effective
  • Conduct regular analysis of cash losses
  • Ensure SOPs are updated & followed at all times
  • Ensure staff are appropriately trained in their respective areas of responsibilities
  • Be aware of market trends on hardware & software needs of CMC operations
  • Maintain cordial relationship with all external customers, operational & support units of Cash Services & Group

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1096

To apply for this vacancy, please

click here.

Security & Compliance Manager, Cash Services

To qualify for this role, the candidate must possess the following:

  • A degree holder with minimum of 10-15 years service experience with army, police or private security company
  • Strong analytical approach and thorough understanding of Cash Services Operations
  • Sound knowledge of security gadgets used in CS operations and Investigative skills
  • High level of fluency in written & spoken English is highly essential; Arabic speaker is an advantage
  • Ability to trend reports and must possess good leadership skills, customer service oriented, good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • To oversee security & compliance functions of Cash Services operations with the aim of detecting & preventing losses, whether they be cash or asset oriented, from internal or external threats
  • Maintain regulatory compliance and ensure business continuity under favorable circumstances
  • To design & implement security plan suiting CS business needs & regulatory compliance
  • Design, implement, monitor & regularly update Standard Operating Procedures (SOPs)
  • Built, train & manage security team suiting their respective roles
  • Design job descriptions for security team suiting their specific roles
  • Manage physical security of all CS premises in accordance with regulatory & company standards
  • Maintain electronic security systems at all CS premises in accordance with regulatory & company standards
  • Investigate all incidents leading to losses & compile reports
  • Produce periodic trend reports to reflect losses & non-compliance
  • Coordinate with all internal & external stake holders towards achieving better security & regulatory controls
  • Design & develop business continuity plan in coordination with all internal & external stake holders

 


Closing date for applications: 20 November 2014
Vacancy Ref Number: 1095

To apply for this vacancy, please

click here.

Customer Service Manager, Cash Services

Lead the TG Cash’s business unit’s drive to deliver excellent customer service while promoting and implementing a customer service culture throughout the business and its entire staff, in line with Transguard’s vision and values.

 

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 5-10 years relevant experience
  • High level of fluency in written & spoken English is highly essential
  • Must possess good  leadership skills, customer service oriented , good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Must have an understanding of UAE’s banking system and clients’ requirements.
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • Responsible for overseeing the customer service department and ensuring to deliver the highest level of customer services.
  • Manage customer services team and to ensure the needs of customers are being addressed as per TAT.
  • Aim is to provide excellent customer service and to promote the idea throughout the organisation.
  • To manage a team of Customer Services that focuses on meeting customer service efficiency and quality standards.
  • To provide customer servicing to Transaction Banking and ATM channels customers.
  • To support or supervise a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
  • To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
  • To Investigate and solve customer’s problems, which may be complex or long-standing problems that have been passed on by Assistant Manager Customer Services.
  • To determine customer service requirements by maintaining regular meetings with customers; visiting operational environments; conducting surveys.
  • To engage with customers as their trusted single point of contact by developing and maintaining close relationships.
  • To meet with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
  • To promote Transguard as a premium, value for money, service provider through the identification of key focus areas for operational/strategic review, prioritizing of improvement initiatives and agreeing action plans with internal stakeholders, monitoring measured progress against agreed initiatives, and marketing of proven benefits back to the customer.

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1093

To apply for this vacancy, please

click here.

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